Prodata Solutions offers flexible support arrangements to meet the needs of its clients. Primary support is available between 8:00am and 5:30pm (ACST) every business day, with stand-by support provided as required outside those times.

Our goal is to minimise the need for Help Desk assistance by delivering quality applications, ensuring adequate training is provided and on-line help is available to users.

Requests for support can be submitted by phone, email or fax. Every call is recorded in our Help Desk system and given a reference number. Our Help Desk and technical support staff are committed to resolving every call received to the satisfaction of the customer.

If the support request indicates a need for software changes, either to correct a bug or to make an enhancement, details are formally recorded on a Change Request form and the work is then schedule for completion by the production team. Customers are kept fully informed of target delivery dates and can request updates on progress at any time.