viper:online offers a variety of cost reduction and process improvement benefits to all participants in a freight services transaction. The power of viper:online is limited only by the imagination and commitment of collaborating business partners to utilise its many features and capabilities.

Carriers

• Plan loads better - earlier receipt of order data allows time for planning and optimisation.

• Reduce data entry effort and errors - by receiving freight orders electronically from customers.

• Audit delivery activity - scan POD documents and automatically reconcile them with orders.

• Reduce paper handling - store document images online for easy management and retrieval.

• Improve cash flow - provide shippers with online reconciliation facilities for faster invoice processing.

• Reduce enquiry effort - give shippers a 24x7 online self-help service that lets them get answers without phones or faxes.

• Increase freight volumes - attract and retain new customers by offering collaborative e-commerce capabilities.

Shippers

• Consolidate freight services management - use one interface to order freight services from all participating freight companies and view historical freight services transaction data.

• Reduce paper handling - no need to manage multiple consignment forms, eliminate physical filing of POD documents.

• Get information faster - view information on-line at any time, no more faxing and phoning orders through or waiting for POD documents to arrive.

• Access advanced billing procedures - freight rate consolidation, reverse billing and automatic payment processing.

• Reduce debtor days - use online POD documents to resolve disputes with receivers.

Receivers

• Improved receiving dock efficiency - early notification of planned shipments for better scheduling.

• Improved customer service - better visibility of in-transit stock.

• Improved administration efficiency - self-help access to shipment information, online interaction with shipper and carrier.

Warehouses

• Improved picking efficiency - pick goods direct from on-line load schedules.

• Fewer mistakes - print labels with detailed identification of goods and delivery instructions.

• Easier problem resolution - online interaction with suppliers, carriers and receivers.

• Improved loading dock efficiency - early notification of planned shipments for better scheduling.